How to Buy

When using our website to purchase an item ,Chose the Item , click on the Add to cart button and Click on checkout to confirm your purchase and make payment. You then have the option to pay by Cashapp , Venmo , Chime , Apple Pay etc . We confirm your order / payment and Make your reservation/Delivery or Schedule a pick-up as need be.

Cheques

Sorry but we are no longer able to accept cheques.

Direct Credit
Direct credits can be made to our bank account when choosing the manual payment method, details of which will be given at checkout and on your order confirmation email.

Postage and packing
When using the The Williams Parrot farm website to purchase items, postage and packing are free within USA . For International deliveries , items are determined by weight, size and area and will show on check out .Please contact us if you have any queries.

Delivery Charges

All items will be combined and the delivery charge will be calculated on the total weight.

For bulk and large orders please email for a shipping quote.

Delivery
Orders confirmed before 1pm will be usually dispatched the following day.
Orders confirmed after 1pm will usually be dispatched within the next 2 working days.
Please allow 1-2 working days for your Parrots to arrive. Please note that our ability to keep to these times is sometimes limited by the area in which you live, ie, , local delivery, etc.

Deliveries are made during working hours and may require a signature.

Damage in transit
Freighted/couriered items must be thoroughly checked inside before signing for your delivery. Ensure all products are in good condition. As per strict courier company conditions, damaged items must be reported by the receiver within 24 hours of delivery to qualify for an insurance claim/replacement on the items.

Stock availability
Sadly, we cannot guarantee we will have all the items in stock all of the time. However, if an item is out of stock when you place the order, we will tell you when we have more coming in. If you can wait, then we will put your order on to our back order system and send you out the goods as soon as they arrive. In the event that we cannot meet our normal delivery times, we will notify you of the expected delivery date by e-mail, and give you the option to cancel your order.

Missing deliveries
If you think the delivery of your goods is overdue, please contact our office during the working hours stated. It may be worthwhile contacting your local postal sorting office as it is possible that they have already tried to deliver your goods but were unable to.

The Williams Parrot Farm Refund & Return
Policy
Thank you for shopping at The Parrot Place
Our products and Birds are chosen with great care and attention, and we hope you feel the same way about them. We offer refund and/or exchange within the first 14days of your purchase, if 14 days have passed since your purchase, you will not be offered a refund and/or exchange of any kind.

Eligibility for Refunds and Exchanges

• Your item must be in the same condition that you received it.
• The item must be in the original packaging.
• To complete your return, we require a receipt or proof of purchase.
• Only regular priced items may be refunded, sale items cannot be
refunded.
• If the item in question was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email.
Exempt Goods
The following are exempt from refunds:
• Gift cards
Partial refunds are granted (if applicable)
• Any item not in its original condition, is damaged or missing parts forreasons not due to our error.
• Any item that is returned more than 14 days after delivery.Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of theapproval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit willautomatically be applied to your credit card or original method of payment,within 7 days.

Late or missing refunds
• If you have not received a refund yet, first check your bank account again.Then contact your credit card company, it may take some time before your refund is officially posted.
• If you have done all of this and you still have not received your refund yet, please contact us.

Shipping
• Please do not send the product back to the manufacturer. It must be sent to the following Address.
• Shipping costs are non-refundable for change of mind, If you receive a refund, the cost of return shipping will be deducted from your refund.
• Under the current Consumer Guarantees Act 1993 you will not be responsible for paying any additional postage on a replacement item, in
the circumstances where a refund or store credit is processed, please note you are entitled to a refund on the item’s postage as well as 100% of the items cost to you.
• Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
• Please note, we cannot guarantee that we will receive your returned item so tracked shipping is advised.

Consumer Guarantees Act
We abide by all consumer/trading laws set out by the state government, in the unfortunate event you have a faulty product, please bring
this to our attention in a timely/appropriate manner and we will happily replace the product, issue a refund or a store credit.
*Under the current Consumer Guarantees Act 1993 you will not be responsible for paying any additional postage on the replacement item, in the circumstances where a refund or store credit is processed, please note you are entitled to a refund on the item’s postage as well as 100% of the items cost to you.

*We may seek a third party advise in the event of a claim, this may result in
the claim being passed directly over to a third party,